Merchant does not entertain missing transaction investigation.
Purchasing face masks/medical consumables will not earn any reward.
Rewards are applicable for worldwide shipping except Mainland China and Nigeria.
Valid transaction will only appear as pending in your account after your payment to Alibaba is completed.
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Rewards are not calculated on postage / handling / delivery costs or associated purchase taxes in your region (This may include but not be limited to VAT, GST etc).
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